1. Contact ALLCLEAR TECH
Call us at (631) 654-6450 or book an appointment. We’ll arrange a convenient time to help you.
How to contact us
- Call (631) 654-6450
- Book Online
REMOTE TECHNOLOGY SUPPORT
Help, Right on Your Screen
- With ALLCLEAR TECH’s secure screen-sharing service, we can see what you’re seeing, explain what’s happening, and guide you step by step.
- We cannot do anything on your screen, we do not control your device!
- It’s simple, convenient, and you’re always in control.
- No technical experience needed
- You choose when to share your screen
- See and understand what we’re doing together
- End the session whenever you want
- Get friendly technology help without leaving your home!
2. Get Your Session ID
Once the date and time were confirmed, we’ll give you a unique Session ID by phone, text, or email, based on your preference.
What you’ll receive:
- A unique session code
- Keep it handy
3. Join & Share
Click the blue round button at the bottom right side of this page, enter your Session ID, and follow the instructions to allow sharing.
What to do:
- Click the Screen Sharing button
- Enter your Session ID and Name
- Click "Join Session" button
4. Get Help!
Once connected, we’ll see what you’re sharing, explain what’s happening, and guide you step by step. You can stop sharing anytime. We cannot control anything on your device!
You’re in control:
- Friendly, personal guidance
- Stop sharing anytime
Screen Sharing vs. Remote Support
What’s the Difference?
Screen Sharing (Cobrowsing) = We can see what you’re sharing and guide you step by step. You operate your own computer while we explain what to do.
Remote Support = With your permission, we can securely connect to your computer and operate it directly to troubleshoot problems, change settings, or provide hands-on assistance.
Not sure which you need? > We’ll help you choose the best option.
Privacy & Security
Your Privacy & Security Matter
- Your permission is required. You decide when to begin sharing and can stop at any time.
- You remain in control. Cobrowsing does not give us remote control of your computer.
- Protect sensitive information. Please close personal or confidential information before sharing. Never disclose passwords or financial details.
- Support charges. Screen sharing is a method of providing assistance, not necessarily a free service. Any applicable charges will be discussed before support begins.
- Secure connection. Sessions use Zoho Assist’s secure connection technology.
Agreement
By joining a session, you agree to share the information displayed in the selected browser or screen with ALLCLEAR TECH for the purpose of providing technology assistance. You may end the session at any time.