1. Contact ALLCLEAR TECH
Call us at (631) 654-6450 or book an appointment. We’ll arrange a convenient time to help you remotely.
How to contact us
- Call (631) 654-6450
- Book Online
REMOTE TECHNOLOGY SUPPORT
Tech Help, Wherever You Are!
- With ALLCLEAR TECH’s secure Remote Support service, we can connect to your computer, see what’s happening, and—with your permission—operate it to troubleshoot problems and make necessary changes.
- Get help without an in-person visit
- We guide you through the connection process
- No technical experience needed
- You approve access before we begin
- See and understand what we’re doing together
- End the session whenever you want
- Get friendly technology help without leaving your home!
2. Get Your Session ID
Once the date and time were confirmed, we’ll give you a unique Session ID by phone, text, or email, based on your preference.
What you’ll receive:
- A unique session code
- Keep it handy
- You may also receive a direct invitation link that makes joining even easier.
3. Connect Your Computer
Click JOIN REMOTE SUPPORT and enter your Session ID and name.
What to do:
- Follow the instructions to download and open the small Zoho Assist support application:
- * Windows: Open the downloaded file and follow the prompts.
- * Mac: Open the downloaded application and allow any requested screen-sharing and computer-control permissions.
- We’ll walk you through these steps if needed.
4. Get Help!
Approve the connection when prompted.
You’re always in control:
- Stay nearby in case we need your assistance.
- Watch what we’re doing and ask questions.
- You can end the session whenever you wish.
Screen Sharing vs. Remote Support
What’s the Difference?
Screen Sharing (Cobrowsing) = We can see what you’re sharing and guide you step by step. You operate your own computer while we explain what to do.
Remote Support = With your permission, we can securely connect to your computer and operate it directly to troubleshoot problems, change settings, or provide hands-on assistance.
Not sure which you need? > We’ll help you choose the best option.
What Happens During Remote Support?
Once you’ve approved the connection, your ALLCLEAR TECH technician can see your screen and, with your permission, operate your computer to help resolve problems.
You can watch what’s happening, ask questions, and follow along.
A few things to remember:
✓ Stay nearby. We may need you to answer questions or approve certain actions.
✓ You’re in control. You can ask us to stop or end the session at any time.
✓ Your privacy matters. Close personal documents and sensitive information before connecting.
✓ No permanent access. A regular support session doesn’t give us permission to reconnect later without your involvement.
Privacy & Security
Your Privacy & Security Matter
- Your permission is required. You decide when to begin sharing and can stop at any time.
- You remain in control. Cobrowsing does not give us remote control of your computer.
- Protect sensitive information. Please close personal or confidential information before sharing. Never disclose passwords or financial details.
- Support charges. Screen sharing is a method of providing assistance, not necessarily a free service. Any applicable charges will be discussed before support begins.
- Secure connection. Sessions use Zoho Assist’s secure connection technology.
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Your information stays yours. We respect your privacy and only access information needed to provide the requested assistance.
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No ongoing access without agreement. Standard attended support is temporary. Any future unattended access requires separate authorization.
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Clear expectations. We’ll explain the work and any applicable charges before beginning.
A Quick Safety Reminder
Only join a remote support session you’ve arranged with ALLCLEAR TECH. Never allow unexpected callers or strangers to access your computer.
Agreement
By joining a session, you agree to share the information displayed in the selected browser or screen with ALLCLEAR TECH for the purpose of providing technology assistance. You may end the session at any time.
First time using Remote Support?
Don’t worry! You don’t need to install anything beforehand. When you join, you’ll be guided through downloading and opening a small support application. We’ll stay with you throughout the process.